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OsoCozy FAQs - Answers to Frequently Asked Questions

How can I obtain pricing information and ordering information?

Please use the form on our Request Business Access web page (see link on the top navigaton bar of this page).  Pricing information is provided only to qualified businesses and charities.   The actual price list has shortened descriptions of our products and up to date pricing information.  The best product information is in our online shopping cart as the price list may not include all our new products and does not have any pictures.

After I request business wholesale access, when will my account be activated?

We will review your request for business access and activate your account within 2 business days. To expedite this process, please call and ask us to review your request after you submit it online.  Our number is 801-566-7579.  We will ask you to provide a tax id number from your state prior to your first order.  We only grant access to businesses that can be verified and reserve the right to refuse access for any reason.

How soon we will receive our order?

Orders are processed in 1-2 business days. A confirmation e-mail will be sent acknowledging all online orders. A further e-mail will notify you when your order has shipped and provide you with a tracking number when applicable.  For orders shipping to US destinations, orders usually arrive within 2-5 business days of shipment.  This depends upon your proximity to our shipping location in Utah and the shipping service you choose. You can view the status of your order 24/7 by logging into your account.  Just use the account login tab in the top naviagtion bar of this page.  Occasionally the item you order may be temporarily out of stock. If this is the case you will be informed of the approximate length of the delay.  For more on shipping rates and delivery times see our Shipping Info Webpage

What is the difference between bleached and unbleached diapers?

Bleached prefold diapers are white because the cotton yarn was bleached in the factory prior to weaving the material.  Cotton is naturally an ivory or light brown color.  The bleaching process turns the cotton fibers white and also removes the natural cotton oils in the fibers.  In doing so the strength of the fibers is reduced and the resulting woven material is slightly less durable.  The bleaching process can lead to additional pollutants being released to the environment through airborne and waterborn emissions.  Recent improvements in bleaching technology has reduced but not eliminated this impact.

Because unbleached diapers retain much of their natural cotton oils in the fiber matrix they are softer and more durable than bleached cloth diapers.  Unbleached prefold cloth diapers must be washed at least 2-3 times after you receive them before they become absorbant.  We recommend washing the diapers in hot sudsy water and drying them on high heat and repeating as many times as necessary for the diapers to become absorbant.  You can test the absorbency by making a pocket of the diaper and slowly pouring 1/2 cup of liquid into the diaper.  If the liquid pools and does not soak in fairly quickly, keep washing.  Depending upon the detergent you use and the hardness of your water and the natural variations in cotton materials you may have to wash these up to 5 times before they become fully absorbant.  Do not under any circumstance use fabric softner as this causes the fabric to be coated and thus repels moisture.  Despite the added effort necessary to break in these diapers, they are extremely popular and by most accounts well worth it.

What payment terms do you offer?

We accept Master Card, Visa, American Express, Discover, Paypal, Money Orders and Cashiers Checks.  Payment terms are only offered to government entities, hospitals and long term customers with an approved credit application.

Do you accept checks?

Checks are accepted but orders are not shipped until the check clears.  Returned checks are subject to a $30 service fee.

What is your return Policy?

See our Returns and Refunds Webpage.