Sale on Third Party Websites Prohibited
Resellers of our products are prohibited from selling our products through third party website such as Amazon, Wal-Mart, E-bay or any other marketplace. Retailers may only sell our products through their own websites, catalogs, or at their own brick and mortar stores. Failure to adhere to this policy will result in revocation of purchasing privileges. This policy is commonly implemented by manufacturers in part to maintain MAP prices and editorial control of their products descriptions, images and trademarks. Experience has shown that maintaining a sustainable MAP pricing policy for all Body Linen and OsoCozy Retailers is not possible when our products are widely sold in third party venues. Since the overwhelming number of our Retailers do not use 3rd party websites we have decided to error in their favor.
Both our Body Linen and OsoCozy catalogs list the MSRP and MAP for our products. Minimum Advertised Price (MAP) is 10% below the listed MSRPs. Short term sales are allowed but these sales must be relatively infrequent. We expect Retailers to adhere to these prices and reserve the right to revoke purchasing privileges of retailers that do not maintain MAP pricing.
CO-OPS Not Allowed
Placing our products for sale in any Co-op is not allowed. Resellers or other customers that place our products for sale on Co-ops will have their accounts closed. If you are aware of any Co-op selling our products please let us know about it so that we can take appropriate action. Please provide as much detail as possible when doing so because we cannot respond to rumors we must be able to track down the responsible party.
Brand Name Products
The products we sell are branded as Body Linen or OsoCozy products and must be described as such on websites and other advertising. We require that all Retailers sell our products as the brand name.
Use of the Photos and Descriptions
Use of the photos, descriptions and charts in this website by our retailers is allowed only in conjunction with the resale of Body Linen and OsoCozy products. Use of our images or descriptions to sell other products is not allowed. With permission, content in this website can be used for journalistic and educational purposes. Please use the contact us page in that regard.
Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders and Personal or Business Checks if payable in US funds. If paying by check, the order will be held until payment clears before any product is shipped.
Debit Cards, Bank Cards, Gift Cards and most other cards that features the Visa, MasterCard or American Express logo are also accepted. Payment by bank transfer may be accepted on a case by case basis and may be required for large orders shipping to International locations.
We accept purchase orders from government entities and companies with an approved credit application.
Credit is only extended to customers that have been making regular purchases for a minimum of one year and only if the total of those purchases exceeds $5000. Good credit references are required. Institutional customers such as hospitals, government agencies or established charitable organizations may be offered credit terms without the 1st year and $5000 limit above. Call and ask us for a credit application if interested.
We've invested in the most advanced online gateway security systems available to ensure that your personal information is protected when you order online. We use SSL (Secure Socket Layers) and encryption technology by NetSuite to ensure that no one can intercept your personal and financial information. All information you submit online, including credit card numbers, is safe, secure and completely private.
Email Privacy – We Don't SPAM
When you place an order on Alltogetherenterprises.com, an automated email order confirmation is sent. This is to provide you with a chance to review your order to correct any mistakes or typos. When your order ships, a second email is sent with your tracking number. Generally, the only other time we will use your e-mail address is if it is necessary to contact you in connection with your order. Sometimes it's to confirm what appears to be a typo in a shipping address or an invalid expiration date on a credit card. Retailers and Diaper Services will receive our Newsletters and News Flashes. You can unsubscribe to our mailing list at any time. Just follow the link at the bottom of any of the emails. If you have not made a purchase in the past 18 months you will be dropped from our list.
Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Generally though orders are shipped within one business day. Every email gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST. Many orders ship out the same day or the very next morning so please contact us immediately if you need to change or cancel an order you just placed.
Every day we ship orders to England, Germany, Belgium, Australia, Canada and many other countries. We can ship to you no matter where your business is, whether in Europe, Asia or South America. Please be sure to select the proper International shipping method during checkout or your order may be delayed. For information on the cost to ship your order to your country please read the following instructions.
Your shipping (freight or postage) costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, it will calculate and display the correct total for you including shipping. If the shopping cart is unable to calculate shipping it will display an amount of $0.00. In this case you can either submit your order and we will contact you with shipping options and prices or you can call or email us for more information.
Many countries will levy an import tax or customs fee that will need to be paid before you can collect your package. If you are not sure if your country levies additional import taxes please contact your local post office or customs department. You are responsible for any additional customs, brokerage fees or taxes levied by your country.
Out of Stock Items
We work very hard to maintain sufficient inventory on everything we sell, but occasionally some items may be temporarily backordered. At our discretion we may partial ship your order or hold your order for the back ordered items. If your order will be delayed, we will contact you via email. You can always check on the status of your order by logging into your account.
All information on this site including product offerings, product availability, product pricing and other information are subject to change without notice. We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error, we would appreciate you bringing it to our attention. Although we have made every effort to ensure the that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this website.
Returns & Exchanges
For exchanges due to errors in size, manufactures defect, shipping error or any other reason, call us toll free at 1-877-215-9004. You may also submit a case in the website customer portal. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
Returns of Non-Defective Products
Any items purchased may be returned within 30 days for a full refund in accordance with the following:
1- Returned Items are unused and unopened. We do not accept washed, damaged, or used returns
2- Returns must be preauthorized. Call or email for a return authorization number.
3- Include a copy of your sales receipt or invoice with your return.
4- Please write the reason for the return and the return authorization number on the receipt or invoice.
5- Original shipping charges and return postage are not reimbursable.
6- Items returned after 30 days are subject to a restocking fee of up to 50%. Items are not returnable after 90 days.
Returns of Defective Products (Except Prefolds)
Defective products except prefolds may be returned for replacement within 90 days of purchase in accordance with the following:
1- We do not process returns and/or refunds for purchases that were not placed directly through us. We will not deal directly with your customers. If they contact us we will ask them to contact the business from where the items were purchased.
2- The retailer who made the sale will then need to review the product or issue and make the decision on whether or not the items are defective. Remember, buyer’s remorse and/or product misuse does not constitute manufacturer's defect.
3- If you find that the item(s) are defective, you may refund or replace the goods at your discretion. After this is done, you can contact us to let us know the issue and what steps were taken to correct this. We will then make a refund or replacement to you based on the situation.
4- We do back up your decision and if you decide that the product is damaged or defective we will provide you with the appropriate refund/replacement. In some cases we may require return of the defective product(s). Generally this is done so we can make improvements or share the issue with our factories.
5- Returns must be preauthorized. Call, email or use or submit a case online for a return authorization number.
6- Include a copy of your sales receipt or invoice with your return.
7- Please write the reason for the return and the return authorization number on the receipt or invoice.
8- We do not reimburse for your shipping costs to or from your customers.
Returns of “Defective” Prefold Diapers
This is a special case because our prefolds are sometimes used to make customized burp cloths by our customers. We strive to provide our customers with the best product possible and give the most competitive wholesale prices available. Our diapers are manufactured primarily for use in diaper services or at home laundry as diapers. We guarantee the diapers are suitable for this purpose. The utmost care economically feasible is taken to insure that each diaper is as flawless as possible. However, we have found that a small percentage of the diapers may have small flaws. Flaws such as small dust or grease stains, unbleached strands of cotton within the weave, loose threads or uneven sewing; these flaws are acceptable when diapers are used as diapers but may not be usable when the diapers are used for burp cloth manufacturing. These flaws just described are just normal inconsistencies that occur when prefold diapers are purchased in wholesale quantities and these are a normal part of your purchase. Sometimes a particular lot of diapers will have almost no flaws, other times there may be a significant number of imperfect diapers.
Many of our customers choose to keep the flawed diapers for other uses such as (rags or diapering) or sell them as seconds. We assume that the diapers will be laundered before the customer uses them which will eliminate some of the problems. However, if you find them unsuitable we will accept returns on the following basis:
Our return policy on prefold diapers is as follows:
1- Customers may choose to return the diapers for credit towards their next purchase.
2- Returns must be preauthorized. Call for a return authorization number.
3- No refunds are given.
4- We do not pay for return postage
5- Returns must be made within 90 days of purchase.
Sale Items, Close Out & Special Offers
All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items may be returned or exchanged unless specified as final.
We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error, we would appreciate you bringing it to our attention. Although we have made every effort to ensure that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this website.